Questions suppliers ask about AI live chat
Plain answers from the way Calibre AI actually works.
Accuracy and answers
Will it make up specs or prices?
It answers from your own product information. When it can't confirm something, it says so and hands the question to your staff, rather than guessing. It never reveals cost information. That is the rule it follows. It is not a promise that every answer will be perfect.
What happens when it doesn't know?
It says so, captures the contact details, and hands the question to your staff. The questions it couldn't answer are the only chat data we keep. We bring those to you to clarify, then update the assistant.
Setting it up
What do I need to send you?
Any data format. We reformat it to suit. Manufacturer datasheets can be included once permission has been checked. That check is not automatic.
How long does setup take?
Setup goes from concept to live on your site in 3 business days.
Can live stock levels be included?
If you can supply reliable live stock data that our system can access, we can build an integrated system. Otherwise the assistant uses the stock data you provide, and that data is kept up to date.
Your data
Where is our data kept?
Your data is stored on encrypted servers in Australia. Messages are processed (interpreted) by AI providers on servers outside Australia.
Is our catalogue used to train AI models?
No. We use the latest AI models, and your data is never used for training.
Cost and commitment
How much does it cost?
Prices are in Australian dollars and exclude GST. One-off setup is $1,500 for Starter, up to about 500 products with clean data, $3,500 for Standard, up to about 5,000 SKUs or messy data such as PDF catalogues and spec sheets, plus a test round with your staff, and Custom from $6,000, quoted individually, for large catalogues, integrations such as a CRM or quote forms, or the staff catalogue search tool. Monthly plans include hosting, AI usage and support: Starter is $199 for 500 conversations and a quarterly data refresh, Growth is $449 for 2,000 conversations, a monthly refresh and a monthly transcript report, and Pro is $899 for 5,000 conversations, priority support and unlimited refreshes. Extra conversations are $0.30 each. Monthly plans have a 12-month minimum term. Data updates outside the plan's refresh schedule are $120 an hour. We don't charge by data size. For the first few businesses, setup is half price, in exchange for a case study and a testimonial. That offer is available now, and only for a few places.
Is there a minimum term?
Monthly plans have a 12-month minimum term. The setup fee is a one-off.
Can we try it first?
Yes. You can book a free demo with your own products, and there is a live demo on a sample industrial catalogue.
Working with Calibre AI
Are you local?
Yes. Calibre AI is local to the Gold Coast, Brisbane, Logan, Ipswich, Redlands, Moreton Bay and Tweed Heads, and happy to meet in person.
Who will we deal with?
Alex King. He has a hands-on mechanical, motorsport engineering and technical training background.
What's the difference between website chat and staff catalogue search?
Website chat answers customer questions about sizes, ratings, compatibility, price and stock, 24 hours a day. It captures quote requests and contact details, and hands off to your staff instead of guessing. It links only to documents you have approved. It never links to anything that shows cost pricing, and it never reveals cost information. Staff catalogue search is a private tool for counter, sales and warehouse staff. They search in plain English for the right parts, specs and stock levels, and staff search can show sources and links.
Ask about your own products
Open the demo, or book a free demo and we'll use your products.